Frequently Asked Questions


Where will the conference be held?

The conference will take place at the Los Angeles Convention Center:

1201 S Figueroa St
Los Angeles, CA 90015

Who should attend the 2020 Joint Credit Union Conference?
The conference is designed for high-level credit union leaders from around the globe including credit union staff, board of directors, supervisory committee members and international regulators.
Am I a World Council Member?
If your credit union is affiliated with any of our members here, then you are a member of World Council.
Am I a member of CUNA?
If you’re unsure about your membership status with CUNA, please email the CUNA team at
Am I a part of a developed or emerging credit union movement?

The developing country movement discount does not apply to the following countries:

  • Australia
  • Brazil
  • Canada
  • Ireland
  • Poland
  • United States
Where can I find information on sessions and speakers?
Information on sessions and speakers will be posted on this website as they become available.
Will Credit Union Visits be offered? How do I sign up for them?
Stay tuned for more information regarding credit union visits.
Can I reserve a meeting room for a group to meet?
To reserve a meeting room at the Los Angeles Convention Center or surrounding hotels please complete our Meeting Room Request Form and email it to Christi Swoboda at
Is there a Code of Conduct in place?
We want everyone's event experience to be welcoming, respectful and safe. Check out our Code of Conduct here for more information.


Does CUNA or World Council provide scholarships to attend the conference?
Currently, World Council and/or CUNA do not offer scholarships to the 2020 Joint Credit Union Conference. However, we do provide a discount on registration rates for those who qualify.
What is the yearly World Council Scholarship Program for attendees 35 years or younger?

The World Council Young Credit Union Professionals (WYCUP) program is an annual scholarship and event to promote and engage the next generation of credit union leaders in the international credit union movement. The scholarship is awarded to five outstanding nominees who have made significant contributions to their credit union systems and have the potential to make a global credit union impact.

The 2020 WYCUP scholarship will be awarded at the Joint Credit Union Conference in Los Angeles, 19 – 22 July, for an all-expense-paid trip to the 2021 World Credit Union Conference. To learn more please click here.


What are the conference hotels?
CUNA and World Council have secured group rates at select hotels in downtown Los Angeles. To learn more click here.
What is the hotel cancellation policy?
Any bookings cancelled with less than 72 hours' notice in advance of the scheduled arrival will be charged the room rate for one night plus tax and no further penalties will be assessed.


How do I register for the conference?
Registration will be available soon.
What is the registration fee?
Registration Types

Early Bird
On or Before 15 May 2020

16 May - 10 July 2020

18 - 22 July 2020

Member - World Council or CUNA
Click Here for a List of WOCCU Members
US$1,250 US$1,450 US$1,550
Non-Members - World Council or CUNA US$1,695 US$1,695 US$1,695
Industry Partner US$3,500 US$3,500 US$3,500
Guest Rates
Social Guest Program US$400 US$450 US$450
Full Guest Program US$575 US$675 US$675
Discounts (Discounts are automatically applied)
Developing Credit Union Movement US$100
35 Years of Age or Younger US$100
Small Credit Union - Under US$50 Million in Asset Size US$100
CUNA League Staff US$100
CUNA Councils US$100
One discount valid per registration (excludes Guest and Industry Partner rates.)

Attendee Registration

Attendee Registration provides full access to the four-day conference. Included with conference registration is:

  • Opening Ceremony & Welcome Reception – Sunday, 19 July
  • All educational sessions on Monday, Tuesday and Wednesday (General Sessions & Breakout Sessions)
  • Access to the Solution Center Including: 
    • Breakfast on Monday, Tuesday and Wednesday 
    • Lunch on Monday & Tuesday 
    • Networking Breaks with Coffee and Tea 
  • Closing Night Celebration – Wednesday, 22 July

Guest Program

Our guest programs provide an ideal opportunity for your companion to explore Los Angeles and still attend conference events with you. 

Social Guest Program Includes:

  • Opening Ceremony & Exhibit Hall Grand Opening – Sunday, 19 July
  • Closing Night Celebration – Wednesday, 22 July

Full Guest Program Includes:

  • Opening Ceremony & Exhibit Hall Grand Opening – Sunday, 19 July
  • General Sessions on Monday, Tuesday and Wednesday
  • Access to the Exhibit Hall Including: 
    • Breakfast on Monday, Tuesday and Wednesday 
    • Lunch on Monday & Tuesday 
    • Networking Breaks with Coffee and Tea 
  • Closing Night Celebration – Wednesday, 22 July
What forms of payment are accepted?
We accept payment via check, wire transfer and the following credit cards: Visa, Mastercard, American Express, Diners Club and Discover.
What is the registration cancellation policy?
Registrations cancelled on or before 5 June 2020 are subject to a $100 USD cancellation fee. Registration fees are non-refundable after 5 June 2019. Cancellations and refund requests must be requested in writing to the World Council of Credit Unions, Senior Events Coordinator, at Refunds are not provided for delegates who do not attend the conference.
What if I need to send someone else in my place?
Attendees can substitute registrations but may be charged an additional fee depending on the registration type. All requests for substitutions need to be submitted in writing to Kassandra Schroeder at We suggest making any substitutions by 1 July 2020 to ensure that any onsite materials are updated for the new attendee.
How do I make changes/updates to my registration or get a receipt?

Once you are registered for the conference, you can login to your registration  to:

  • Update your information
  • View/print a receipt
  • Register a guest or another attendee
  • Register for additional events and day tours

I am having trouble registering. Whom do I contact?
Kassandra Schroeder, Senior Events Coordinator 
Phone: +1-608-395-2030
World Council Office Hours:
Monday through Friday, 8:00 am – 5:00 pm Central Standard Time (CST)

Guest Information

How do I register a guest?
Guests can be registered during the attendee conference registration process.

Attendees may also login to their registration profile at a later time and select “Modify” and then click the “Add Guest” button.
How do I register for day trips or other optional activities?
Registration for additional activities is available during the conference attendee registration process. 

At the Conference

What is the conference dress code?

The following dress code is suggested.

Opening Ceremony and Welcome Reception



National dress: attire that is representative of your homeland or culture; or business suit or sport coat and slacks with collared shirt and necktie.

National dress: attire that is representative of your homeland or culture; or suit, dress or blazer with skirt or tailored slacks.

General Sessions & Breakout Sessions



Business casual: collared shirt and slacks. No necktie or jacket required.

Business casual: similar to men, including slacks or skirt with blouse or sweater.

Closing Party





How will I receive my registration materials?

All registration material will be provided on-site at the registration desk at the Los Angeles Convention Center. Registration will be open during the following times.

Saturday, 18 July

3:00 pm – 6:00 pm

Sunday, 19 July

7:00 am – 7:00 pm

Monday, 20 July

7:00 am – 3:00 pm

Tuesday, 21 July

7:00 am – 3:00 pm

Wednesday, 22 July

7:00 am – 1:00 pm

Is there translation/interpretation offered at the conference?
Spanish and Portuguese translation will be offered at the general session and select breakout sessions.
How do I get my headset for simultaneous interpretation?
Headsets will be provided to attendees who have requested translation during their registration. The attendees will keep their headset for the entire duration of the conference. Headsets must be returned after the final sessions on Wednesday. Attendees who do not return their headsets will be subject to a fee.
Do I need to pre-register for educational sessions?
No, all breakout sessions and general sessions are first-come, first-served. We recommend arriving at least 15 minutes prior to the session start time.
Do I have to wear my name badge credentials each day?
Yes, security requires that all registered participants wear their name badge in order to gain admission to conference events/sessions. Those without a name badge may be denied entrance. See the on-site registration desk if you misplace your name badge.


Do I need a travel Visa?
Generally, a citizen of a foreign country who wishes to enter the United States must first obtain a Visa. Please review Visa Information in further detail.
What airport should we fly into/out of?
We suggest using Los Angeles International Airport (LAX). 
It is a 35-minute drive to/from the convention center.
Is there transportation to and from the airport for conference attendees?
No, attendees will need to arrange their own transportation to and from the airport.
Is there transportation to/from the hotels and the conference venue during the conference?
The following hotels will have transportation provided to/from the convention center: Omni Los Angeles Downtown, Biltmore, Intercontinental, LA Grand.